A. Eligible Returns or Store Credit
We operate with a store-credit-only model for returns. Approved claims are granted store credit; no direct refunds will be issued unless legally compelled. Claims must be submitted within 48 hours of receiving your order.
B. Non-Refundable/Non-Returnable Items
- Customized or personalized products
- Any items where hygiene or safety is a concern once opened (e.g., personal care items)
- Products that cannot be resold once opened
If a non-refundable item is received damaged or defective, please follow the return process to address the issue.
C. Return Process & Shipping Fees
- Contact us promptly using the contact form on our Website if you receive a damaged, defective, or incorrect item.
- Provide photos or documentation to substantiate claims of damage, defect, or shipment error.
- If approved, we will issue store credit. Shipping fees are non-refundable except when the item is defective, damaged, or incorrect.
D. Processing Time
Claims and store credits are typically processed within 5-7 business days after review and approval. We are not responsible for delays caused by courier or shipping providers.
E. Contact Us
For inquiries about shipments, returns, or credits, please use the contact form. We typically respond within 24 business hours.