Shipping Policy

This Shipping Policy applies to all orders placed on https://mssyeah.com (“Website”) for delivery within Canada. We do not currently offer international shipping. By placing an order, you agree to the terms outlined in this policy.

• We source all products fresh upon receiving your payment.
• All products are brand new and factory-sealed, ensuring authenticity and quality.
• Estimated delivery times may vary during high-demand periods

• Find detailed product specifications and instructions on the manufacturer’s official website.
• Product packaging may change without prior notice at the manufacturer’s discretion.

• Contact us for specific product inquiries before purchasing.
• Follow manufacturer’s label instructions, especially for health-related products.
• Refer to the current product packaging label for ingredients.
• For healthcare items, consult a healthcare professional before use.

• Standard Shipping: We typically use reputable carriers such as Canada Post Expedited or other tracked couriers for standard delivery. Estimated delivery times range from 3 to 11 business days for physical addresses and 3 to 19 business days for PO Boxes, depending on your location.
• Expedited Shipping: Customers may select expedited shipping at checkout for faster delivery. Additional charges apply.
• Shipping Costs: Calculated at checkout based on total order weight, dimensions, destination, and selected shipping method.
• Combined Orders: Enjoy shipping savings by combining multiple items into a single order using our shopping cart feature.

• Order Processing: We source all products fresh upon receiving your payment and typically ship your order within 3 business days after your payment clears.
• Peak Seasons & Holidays: Please allow additional time around holidays or during high-demand periods, as estimated delivery times may vary.

Shipments to physical addresses in Canada typically arrive within 3-11 business days via Canada Post Expedited or other tracked couriers. Enjoy shipping savings with combined orders through our shopping cart feature.

Deliveries to PO Boxes in Canada generally take 3-19 business days using Canada Post Expedited. Optimize your shipping costs by combining items in your shopping cart during checkout.

Remote Locations: Please note that for remote locations, delivery may take an additional 3 to 4 weeks beyond the estimated delivery time.

• Tracking Information: Once your order ships, you will receive an email or other form of notification containing your tracking number (if applicable).
• Delivery Confirmation: We are not responsible for parcels after a carrier has marked them as “delivered.” If you do not receive your package but tracking indicates delivery, please contact us promptly via our Contact Form.

• Incorrect Address: We are not liable for delays or losses resulting from incorrect or incomplete address information provided at checkout.
• Weather & Carrier Delays: We are not responsible for delays caused by inclement weather, customs procedural delays, strikes, or other unforeseen carrier-related issues.
• Remote Locations: For remote locations, delivery may take an additional 3 to 4 weeks beyond the estimated delivery time.

• Shipping Damage: If your package arrives damaged, please document it with photographs and contact us within [X] business days. We will assist with the carrier claim or replacement as appropriate.
• Lost Packages: In the event of a lost package, we will work with the carrier to locate the shipment or file a claim. Resolutions may include store credit, replacement, or refund, at our discretion, subject to applicable refund policies.

We reserve the right to modify this Shipping Policy at any time to reflect changes in shipping processes, carriers, or Canadian law. Updates are effective immediately upon posting. By placing an order, you acknowledge and accept the most recent version of this policy.

If you have any questions or concerns about our Shipping Policy, please contact us via our Contact Form. We are committed to addressing your inquiries promptly and effectively.